360Dialog - Issue with Meta Graph API – Incident details

All systems operational

Show current status

Issue with Meta Graph API

ResolvedPartial outage97 hours 49 minutes

Affected

360dialog Infrastructure

Partial outage from 9:28 AM to 11:17 AM

360dialog Partner Hub

Partial outage from 9:28 AM to 11:17 AM

  • ResolvedUTC

    The issue is now resolved.

  • IdentifiedUTC

    We are continuing to work with Meta Support to solve an issue with the Meta Graph API. Until a solution is found, the following services will be impacted:

    • Account syncing (status updates)
    • Template creation and approvals
    • Number Porting (migration to 360dialog)
    • Onboarding (Classic Signup flow)
  • InvestigatingUTC

    We are aware of an issue with the Meta Graph API that is impacting the 360dialog Hub (number onboarding, migrations and status updates). Our engineering team is currently investigating with Meta Support.