360Dialog - Some disruptions to template manager / template API – Incident details

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Some disruptions to template manager / template API

ResolvedMinor outage49 hours 53 minutes

Affected

360dialog Infrastructure

Minor outage from 11:13 AM to 1:06 PM

360dialog Partner Hub

Minor outage from 11:13 AM to 1:06 PM

  • ResolvedUTC

    Our Template Manager UI and Template API has been updated with the replacement Template categories.

  • UpdateUTC

    ETA for fix < 24 hours

  • IdentifiedUTC

    Currently, the 3 new Template Category Types are not supported in the 360 Hub API:

    • TRANSACTIONAL
    • MARKETING
    • OTP

    If you are using the API to create templates, please continue to use the existing categories.

    • ACCOUNT_UPDATE
    • ALERT_UPDATE
    • APPOINTMENT_UPDATE
    • AUTO_REPLY
    • ISSUE_RESOLUTION
    • PAYMENT_UPDATE
    • PERSONALFINANCEUPDATE
    • RESERVATION_UPDATE
    • SHIPPING_UPDATE
    • TICKET_UPDATE
    • TRANSPORTATION_UPDATE

    Also, Templates created in Meta Business Manager with the new category types cannot imported into the 360Hub at this time.

  • InvestigatingUTC

    We are aware of an issue that is impacting our template management API (4xx errors on template creation). Our engineering team is currently investigating the issue.