360Dialog - Some disruptions to template manager / template API – Incident details

All systems operational

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Some disruptions to template manager / template API

Resolved55 hours 43 minutes

Affected

360dialog Infrastructure

Operational from 1:05 PM to 8:48 PM

Partner API

Operational from 1:05 PM to 8:48 PM

Meta Infrastructure

Operational from 1:05 PM to 8:48 PM

WhatsApp Business Account Management (Meta Business Manager)

Operational from 1:05 PM to 8:48 PM

  • ResolvedUTC

    This issue is resolved

  • IdentifiedUTC

    We are continuing to work with WhatsApp's Integration Support Engineering team to resolve this issue. We will update again as soon as possible.

  • ResolvedUTC

    We are receiving reports that Users are receiving error responses when trying to create Media Templates.

    ``` \"message\":\"HSM Template creation failed\", \"type\":\"OAuthException\", \"code\":200002, \"errordata\":\"UserKarmaFilter \", \"errorsubcode\":2388109, \"istransient\":false, \"errorusertitle\":\"Message Cannot Be Submitted\", \"erroruser_msg\":\"This message template cannot be created.\", ```

    This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are awaiting for their feedback about the issue.