360Dialog - Some disruptions to Messaging – Incident details

All systems operational

Show current status

Some disruptions to Messaging

ResolvedDegraded performance2 hours 15 minutes

Affected

360dialog Infrastructure

Degraded performance from 2:44 PM to 4:59 PM

360dialog WhatsApp Business API

Degraded performance from 2:44 PM to 4:59 PM

  • ResolvedUTC

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • MonitoringUTC

    We have fixed the issue. We are continuing to monitor the situation.

  • InvestigatingUTC

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.