360Dialog - Issue affecting MultiConnect instances – Incident details

All systems operational

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Issue affecting MultiConnect instances

ResolvedPartial outage1 hour 44 minutes

Affected

360dialog Infrastructure

Partial outage from 11:04 AM to 12:49 PM

360dialog WhatsApp Business API

Partial outage from 11:04 AM to 12:49 PM

  • ResolvedUTC

    The issue is now resolved.

  • IdentifiedUTC

    We have identified the issue and are working on a fix.

  • InvestigatingUTC

    We are currently aware of an issue affecting our MultiConnect instances. Affected numbers will get an error `error":"HTTPSConnectionPool(host='x', port=443): Max retries exceeded with url: /v1/messages` when trying to send messages. Our Engineering team is currently investigating.