360Dialog - Issue with Template Manager – Incident details

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Issue with Template Manager

ResolvedDegraded performance4 hours 32 minutes

Affected

360dialog Infrastructure

Degraded performance from 3:23 AM to 7:55 AM

360dialog Partner Hub

Degraded performance from 3:23 AM to 7:55 AM

  • ResolvedUTC

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • InvestigatingUTC

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"errorsubcode":458,"fbtraceid":"y"}}) `