360Dialog - Issues with migration assistant tool in the 360dialog Hub – Incident details

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Issues with migration assistant tool in the 360dialog Hub

ResolvedDegraded performance19 hours 10 minutes

Affected

360dialog Infrastructure

Degraded performance from 12:39 PM to 7:50 AM

360dialog Partner Hub

Degraded performance from 12:39 PM to 7:50 AM

  • ResolvedUTC

    The issue is now resolved.

  • IdentifiedUTC

    We are aware of an issue that is impacting Cloud API migrations. Customers are currently unable to migrate numbers from the 360dialog On-Premise API => 360dialog Cloud API using the migration assistant tool in the 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible. Please pause any migration activities until further notice.