Some disruptions to Cloud API messaging, Embedded Signup flow and other services

Affected

360dialog Infrastructure

360dialog WhatsApp Business API

WhatsApp Business API Number Setup

360dialog Partner Hub

Meta Infrastructure

Embedded Signup

ResolvedApril 24, 2023 at 4:27 AMUTC
The issue is now resolved.
UpdateApril 24, 2023 at 12:52 AMUTC
The issue affecting Cloud API message delivery has been mitigated. We are monitoring and keep track of the issue to make sure it is fully resolved.
MonitoringApril 21, 2023 at 8:17 PMUTC
The issue affecting Cloud API message delivery has been mitigated. We are containing to monitor the situation.
UpdateApril 21, 2023 at 4:45 PMUTC
We are working with Meta's Integration Support Engineering team to restore Cloud API messaging. Cloud API numbers are still currently unable to receive messages.
We will provide another update within 4 hours or sooner if additional information is available.
IdentifiedApril 21, 2023 at 2:49 PMUTC
There is an ongoing issue that preventing Cloud API numbers from receiving messages. We are working on a solution currently. ETA: ~1 hour
ResolvedApril 21, 2023 at 1:00 PMUTC
The issue is now resolved.
IdentifiedApril 21, 2023 at 10:13 AMUTC
We have identified the cause of the issue. We are working with Meta's Integration Support Engineering team to restore the services.
InvestigatingApril 21, 2023 at 9:15 AMUTC
We are aware of an issue that is impacting some of our platform components. Specifically, this issue is effecting:
- Cloud API messaging
- Embedded Signup flow (and integrated onboarding flow)
- Template management
- Profile management
- WhatsApp webhooks
- Migrations (number porting)
- On-premise -> Cloud API migration
360dialog On-Premise messaging is not affected.

Our engineering team is currently investigating the issue with Meta and we'll update again as soon as possible.

360Dialog - Some disruptions to Cloud API messaging, Embedded Signup flow and other services – Incident details