360Dialog - Issue impacting number migrations "Synchronization could not be completed" – Incident details

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Issue impacting number migrations "Synchronization could not be completed"

ResolvedDegraded performance142 hours 18 minutes

Affected

360dialog Infrastructure

Degraded performance from 11:34 AM to 9:53 AM

360dialog Client Hub

Degraded performance from 11:34 AM to 9:53 AM

  • ResolvedUTC

    The issue is resolved.

  • MonitoringUTC

    A fix has been deployed.

  • IdentifiedUTC

    The team has identified the issue. The fix is pending deployment. ETA: Today

  • InvestigatingUTC

    We are aware of an issue that is affecting number migrations to 360dialog. User may encounter the error "WhatsApp Business Account Synchronization could not be completed" during the migration process. Our engineering team is currently investigating.