Some disruptions to Cloud API media messaging & WABA management

Affected

Meta Infrastructure

WhatsApp Cloud API (Message Delivery)

WhatsApp Business Account Management (Meta Business Manager)

ResolvedFebruary 26, 2024 at 10:50 AMUTC
The issue is resolved.

(Issue resolved from Fri 23, 5:59pm UTC)
MonitoringFebruary 23, 2024 at 2:01 PMUTC
All services have resumed as normal. We are monitoring the situation.
UpdateFebruary 23, 2024 at 11:51 AMUTC
We are continuing to work this problem, and do not currently have an ETA for restoration of all functionality.
IdentifiedFebruary 23, 2024 at 9:18 AMUTC
We have identified an issue which is impacting media messaging on Cloud API and also some WABA management functions. Our engineering team are currently investigating it.
Users may receive an error such as {\"error\":{\"message\":\"(#4) Application request limit reached\",\"type\":\"OAuthException\",\"is_transient\":true,\"code\":4,\"fbtrace_id\":\"x\"}
when handling media on Cloud API or performing certain WABA management operations in the 360dialog Hub.

360Dialog - Some disruptions to Cloud API media messaging & WABA management – Incident details