360Dialog - Some disruptions to Cloud API messaging – Incident details

All systems operational

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Some disruptions to Cloud API messaging

ResolvedMajor outage3 hours 10 minutes

Affected

Meta Infrastructure

Major outage from 4:25 AM to 4:30 AM, Operational from 4:25 AM to 7:35 AM

WhatsApp Cloud API (Message Delivery)

Major outage from 4:25 AM to 4:30 AM, Operational from 4:30 AM to 7:35 AM

WhatsApp Business Account Management (Meta Business Manager)

Operational from 4:25 AM to 7:35 AM

Embedded Signup

Operational from 4:25 AM to 7:35 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The fix for the major disruption impacting message delivery on Cloud API has been deployed by Meta and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. We are monitoring this situation. Thank you for your patience.

  • IdentifiedUTC

    Meta has reported a major disruption impacting message delivery on Cloud API. This issue started on March 26, 2024, at 7:55:47 PM PDT.

    When sending a message via cloud API you will receive an error message.

    Error Message: "It seems that you used this function too quickly and inappropriately. The ability to use it has been temporarily blocked in your case or 'www-authenticate': 'OAuth "Facebook Platform" "access_denied" "WyglÄ\x85da na to, że ta funkcja byÅ\x82a przez Ciebie wykorzystywana w zbyt szybki, niewÅ\x82aÅ\x9Bciwy sposób. MożliwoÅ\x9BÄ\x87 korzystania z niej zostaÅ\x82a w Twoim przypadku tymczasowo zablokowana."'

    Meta's engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.