360Dialog - Meta incident - Template message delivery – Incident details

All systems operational

Show current status

Meta incident - Template message delivery

ResolvedDegraded performance242 hours 21 minutes

Affected

Meta Infrastructure

Degraded performance from 2:50 AM to 5:11 AM

WhatsApp Cloud API (Message Delivery)

Degraded performance from 2:50 AM to 5:11 AM

  • ResolvedUTC

    We have received an update from the Meta's engineering team that the issue has been resolved.
    If you have any further questions or encounter any issues in the meantime, please don’t hesitate to reach out.

  • UpdateUTC

    We are closely monitoring the situation and awaiting further updates from Meta. At this time, Meta has not provided an estimated timeframe for restoring all functionality.

  • UpdateUTC

    We are continuing to monitor the situation closely and waiting on Meta. Meta do not currently have an ETA for restoration of all functionality.

  • InvestigatingUTC

    Meta Engineers are working on a known issue affecting some template messages delivery. While sending these template messages, it returns the error Generic user error . We are monitoring the situation closely and waiting on Meta.