360Dialog - Some disruptions to Messaging post migration from On-premise to Cloud API for some numbers – Incident details

The issue is impacting a small number of migration attempts from the On-Premise API to the Cloud API, with Meta returning an error during the migration process.

As this affects only a limited number of requests, we are removing the incident from our status page. However, if your migration fails, please submit a support request, and our team will assist you on a case-by-case basis.

We´re still working with the Meta engineering team on this issue. We´ll provide a new update once we have any news.

We´re still working with the Meta engineering team on this issue. We´ll provide a new update once we have any news.

We´re still working with the Meta engineering team on this issue. We´ll provide a new update once we have any news.

We´re still working with the Meta engineering team on this issue. We´ll provide a new update once we have any news.

We´re still working with the Meta engineering team on this issue. We´ll provide a new update once we have any news.

We´re still working with the Meta engineering team on this issue. We´ll provide a new update once we have any news.

We are continuing to work with Meta Engineering team on this problem. We'll update again as soon as possible.

We are continuing to work with Meta Engineering team on this problem. We'll update again as soon as possible.

We are continuing to work with Meta Engineering team on this problem. We'll update again as soon as possible.

We are aware of an issue that is impacting Messaging for some numbers after migration from On-premise to Cloud API. Our engineering team is currently investigating it with Meta Engineering team. We'll update again as soon as possible.

We are aware of an issue that is impacting Messaging for some numbers after migration from On-premise to Cloud API. Our engineering team is currently investigating it with Meta Engineering team. We'll update again as soon as possible.