360Dialog - Meta incident - Marketing and authentication templates – Incident details

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Meta incident - Marketing and authentication templates

Resolved5 hours 52 minutes

Affected

  • UpdateUTC

    The issue has been resolved.

    To avoid the issue, please don't use the category field in the payload.

  • ResolvedUTC

    The issue has been resolved.

    To avoid the issue, please don´t use the category field in the payload.

  • UpdateUTC

    We are actively monitoring the situation and awaiting further details from Meta regarding their ongoing investigation. We will provide updates as soon as more information becomes available.

  • InvestigatingUTC

    We are aware of an issue that impacts sending of some marketing and authentication templates.

    The error message is: 

    "(#100) Param category must be one of {SERVICE, UTILITY} - got \"AUTHENTICATION\"."


    We are monitoring the situation closely and waiting for Meta.