360Dialog - Some disruptions to fetching of message templates – Incident details

All systems operational

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Some disruptions to fetching of message templates

ResolvedDegraded performance51 minutes

Affected

360dialog Infrastructure

Degraded performance from 2:31 PM to 3:22 PM

360dialog WhatsApp Business API

Degraded performance from 2:31 PM to 3:22 PM

  • ResolvedUTC

    The issue is now resolved.

  • MonitoringUTC

    We have implemented a fix and are monitoring for recovery.

  • InvestigatingUTC

    We are aware of an issue that is impacting the fetching of message templates. Our engineering team is currently investigating it. We'll update again as soon as we have more information.