360Dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Performance Messaging - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

360dialog Support & Documentation - Operational

Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

View current status

Feb 2023

FEB21
360dialog Hub backend release
CompletedMaintenance35 minutes
  • CompletedFebruary 21, 2023 at 9:45 AMUTC

    Operation complete.

  • PlannedFebruary 21, 2023 at 9:10 AMUTC

    360dialog Hub backend release in progress. No planned downtime.

Issues with Generating API Key
ResolvedDegraded performance2 hours 3 minutes
  • ResolvedUTC

    The issue has been identified and fixed.
    All channels is now able to generate API Keys.
    Please accept our apologies for any inconvenience that this may have caused.

  • InvestigatingUTC

    We are receiving reports that some users are unable to Generate API Key. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

Problems with API messaging "coreapp is not ready, Service not ready
ResolvedDegraded performance84 hours 50 minutes
  • ResolvedUTC

    The issue is now resolved for the majority of cases.

    We are still engaging with Meta's Integration Support Engineering team to find the root cause of the issue. We are closing the live incident and will provide an update to affected Customers in due course.

  • UpdateUTC

    We are actively engaging with Meta's Integration Support Engineering team in order to assure the service continues to stabilize.

    We will provide a new update as soon as we have news.

  • UpdateUTC

    We are monitoring the situation and we are not seeing errors anymore.

    We are keeping the status open while we work with Meta's Engineering Team in order to assure the service is stable

    We will provide a new update as soon as we have news.

  • UpdateUTC

    We are actively engaging with Meta's Integration Support Engineering team to find a solution. We will update again as soon as we have more information.

  • UpdateUTC

    The disconnection rate has decreased and we are continuing to actively monitor the situation.

  • MonitoringUTC

    We have identified the issue as random disconnection of numbers from META servers. We have found an interim solution and we'll update again as soon as possible.

  • IdentifiedUTC

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it and we will update again as soon as possible

Issue at Meta / WhatsApp
ResolvedMajor outage
  • UpdateUTC

    360dialog - Root Cause Analysis

    Issue description and impact:
    At ~3:00pm UTC on 08/Feb/2023 we became aware of reports about a general instability in the platform. Upon investigation, the issue appeared to be related to a global issue at Meta / WhatsApp.

    Cause of the issue:
    We do not know the root cause of the issue as it did not occur on our infrastructure. We contacted Meta for comment but they have not provided details about the incident.

    Mitigation Steps:
    Meta resolved the issue by ~3:20pm UTC

    Prevention of recurrence & suggestions:
    We contacted Meta for comment but they have not yet provided details about the incident. However, they have since provided an update on their status page:
    We are recovering from an earlier outage impacting send messages, receive messages, and services are in the process of being restored. We apologize for any inconvenience that this may have caused.

  • UpdateUTC

    Meta have provided an update on their status page: https://metastatus.com/whatsapp-business-api

    We are recovering from an earlier outage impacting send messages, receive messages, and services are in the process of being restored. We apologize for any inconvenience that this may have caused.

  • ResolvedUTC

    At ~3pm UTC today we we became aware of reports about a general instability in the platform. This appears to be related to a global issue at Meta / WhatsApp. We have reached out to Meta Support for details about the incident.

Issues with Messaging Service + 360dialog Hub
ResolvedMajor outage2 minutes
  • ResolvedUTC

    The issue is now resolved

  • IdentifiedUTC

    We are currently investigating an issue with the 360dialog platform which is effecting the messaging service and APIs.

Jan 2023

Issue with Template Manager
ResolvedDegraded performance23 minutes
  • ResolvedUTC

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • InvestigatingUTC

    We are aware of an issue that is preventing users from seeing Templates.
    Our engineering team is currently investigating it.
    Please wait for new updates, which will be shared here as soon as they are available.

360dialog Sandbox not responding
ResolvedDegraded performance15 hours 36 minutes
  • ResolvedUTC

    The issue is resolved.

  • IdentifiedUTC

    The 360dialog Sandbox number (4930609859535) is not responding. We are currently investigating the issue.

Some disruptions to 360dialog Hub
ResolvedPartial outage50 minutes
  • ResolvedUTC

    The issue is now resolved.

  • InvestigatingUTC

    We are aware of an issue that is impacting 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.

Dec 2022

Some disruptions to Messaging Service - GCP
Resolved

  • Issue description and impact: On Dec 5th between 11:39 UTC - 14:58 UTC there was an incident which affected some 360dialog Customer’s use of the WhatsApp API.

    Cause of the issue: Due to an issue with our hosting provider, Google Cloud Platform, all spot pools in Netherlands (eu-west4 region) experienced problems with sporadic rebooting of cluster instances.

    Mitigation Steps: When we detected the issues with the spot nodes, we completely removed all spot instances and switched to a backup pool with dedicated instances. Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

    Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

    UTC

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